Returns Policy.

We want you to be happy with your purchase. However there may be times when you need/want to return an item you have purchased from us.

This policy outlines your rights and our procedures for returns, refunds, and exchanges in accordance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Under UK law, you have the right to cancel your order within 14 days of receiving your item, for any reason.

• You then have a further 14 days to return the item to us.
• A full refund will be issued.
• Refunds are processed within 14 days of receiving the returned goods (or proof of return).

To cancel your order, please contact us at: hello@impressiveprinting.co.uk

To be eligible for a return:

• Items must be unused and in original condition.
• Items must be returned in original packaging where possible.
• You must provide proof of purchase, this could simply be your order number.

We reserve the right to reduce your refund if the item shows signs of use beyond what is necessary to inspect it.

The following items are non-refundable unless faulty:

• Personalised or custom-made products.
• Perishable goods (if applicable).
• Items sealed for hygiene reasons that have been opened.

If your item is faulty, damaged, or incorrect, you are entitled to a remedy under the Consumer Rights Act 2015.

Please contact us within 30 days of receiving your order.

Depending on the situation, we will offer:

• A full refund
• A replacement
• A repair (if appropriate)

We will cover return postage costs for faulty or incorrect items.

We are happy to replace items if they are:

• Faulty
• Damaged
• Incorrect

If you would like a different item, please place a new order and return the original item.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a tracked service, as we cannot guarantee receipt of returned items.
• We are not responsible for items lost in transit.

Once we receive and inspect your return:

• Approved refunds will be processed within 7 working days and issued to your original payment method.
• Processing times may vary depending on your payment provider.

To initiate a return, please contact: hello@impressiveprinting.co.uk

And include:

• Your order number
• Photos (if item is faulty or damaged)

We will provide return instructions.

If you have any questions about this policy, please contact: hello@impressiveprinting.co.uk